Our team of Carnival agents live, eat, breathe, and sleep Carnival, and most importantly we are here to help!

Click on a topic to view answers to frequently asked questions on that subject.



Is their staff to assist me during Carnival?
Yes of course! During the peak Carnival season, we have a dedicated customer service team available to assist in any way possible.
Should I read all the FAQs?
Most definitely! There are a lot of good details in here.
What are your service fees?
Our service fees vary by category and are dependent on the agreements with our 3rd party providers.
What payment methods do you accept?
We use SSL encryption and leading payment processors to ensure a safe and secure booking. We accept all credit cards or Paypal.
Where can I pick up tickets?
Tickets can be picked up either in New York City or Trinidad. Please contact [email protected] to get the address and hours of operation.


Is it too late for me to get a costume?
Not necessarily! There is the possibility of getting a costume in your band of choice from someone that can no longer attend Carnival. Please email [email protected] for more details.
What does an all-inclusive band mean?
An all inclusive band provides you with a complete experience on both parade days (Carnival Monday and Tuesday). The all-inclusive experience provides: Security, Premium Bars, Snacks, Breakfast and Lunch, Rest Stop, Washroom Facilities, Emergency and Shuttle services.
What is J'ouvert?
J'ouvert the official start of Carnival and takes place at dawn on the Monday preceding Lent.
What is the difference between Carnival Monday and Tuesday
Trinidad Carival is unique in that we celebrate Carnival across two full parade days. The Carnival Monday parade begins after J'ouvert ends. Many masqueraders do not wear their costume on Carnival Monday, but rather band provided or personally created "Monday Wear". Carnival Tuesday is when masqueraders wear their band provided costume.
When does registration for bands start
Mas band registration usually begins in August prior to Trinidad Carnival. Each band has their own registration date and process.
Where do I collect costumes?
Each band has a unique costume collection location. This information is provided by each band a few weeks before Carnival.


Do you sell event tickets?
Yes. We do sell tickets for several Carnival events. We work directly with the listed event promoters to provide event tickets to customers.
Do you sell fete ticket packages?
No. We do not sell fete ticket packages, as we don't want to force customers to attend events they do not want to attend. Purchase tickets to the events you want or ask us for our fete suggestions.
What is a fete?
A fete is the Trinidadian term for an event/party.
What is a cooler fete?
A cooler fete is a party where you are allowed to bring your own cooler filled with drinks of your choice.
What is an all-inclusive fete?
An All-Inclusive fete is a party that provides unlimited gourmet food and premium drinks. It's certainly something to experience especially during Carnival time.
What event tickets do you offer?
Check out the full event listings on our Events page.
When will tickets become available for purchase?
Tickets become available for purchase once they have been released by the event promoters. We do not pre-sell tickets to any events. Ticket release dates vary by each event, starting from October 1st.